jiloko is committed to protecting the privacy and personal data of all Filipino players. This Policy explains what data we collect, how we use it, and the rights you hold under Philippine law — in plain, understandable terms.
Under the Philippine Data Privacy Act of 2012 (RA 10173), jiloko players have the following rights. Full details are in Section 10 below.
You may request a copy of all personal data jiloko holds about you at any time. We will respond within the timeframes required under RA 10173.
If your personal data held by jiloko is inaccurate or incomplete, you have the right to request correction. Account information updates can also be made directly in your account settings.
Subject to regulatory retention requirements, you may request deletion of your personal data. Note that data required for PAGCOR compliance and AML obligations must be retained for the legally mandated period.
You may object to jiloko's processing of your personal data for direct marketing purposes. This will not affect processing required for your account operation or legal compliance obligations.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible, enabling transfer to another service provider.
In the event of a personal data breach that poses risk to your rights and freedoms, jiloko will notify you and the National Privacy Commission (NPC) within the timeframe required by law.
jiloko ("the Company", "we", "us", "our") operates jiloko.vip as a PAGCOR-licensed online gaming platform serving Filipino players. This Privacy Policy describes how jiloko collects, uses, stores, shares, and protects the personal data of registered users and visitors. This Policy applies to all data processing activities associated with jiloko.vip and is governed by Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations (IRR).
By registering a jiloko account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein. If you do not consent, you must not register or use the platform.
🔐 jiloko is registered with the National Privacy Commission (NPC) of the Philippines as required under RA 10173. Your personal data is processed lawfully, fairly, and transparently in accordance with Philippine data protection law.
This Privacy Policy applies to all personal data collected and processed by jiloko in connection with:
This Policy applies to all individuals who access jiloko.vip regardless of whether they have registered an account. Visitors who browse without registering are subject to the Cookies and Tracking section of this Policy.
For the purposes of the Philippine Data Privacy Act of 2012, jiloko is the personal information controller for the data collected and processed through jiloko.vip. jiloko determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with RA 10173 and its IRR.
jiloko has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and with RA 10173. Contact details for the DPO are provided in Section 15 of this Policy.
Where jiloko engages third-party service providers to process personal data on its behalf (for example, payment processors, game providers, or KYC verification services), those providers act as personal information processors. jiloko remains responsible for ensuring that processors maintain adequate data protection standards consistent with RA 10173.
jiloko collects the following categories of personal data:
Full legal name, date of birth, nationality, gender, and government-issued ID details (e.g., Passport, Driver's License, PhilSys ID, UMID, SSS ID, Voter's ID, PRC ID).
Philippine mobile number, email address, and, where applicable, residential address within the Philippines (used for KYC and regulatory compliance purposes).
Deposit and withdrawal history, transaction amounts in PHP, GCash or PayMaya account references (masked), BPI/BDO/Metrobank transaction records, and wallet balance information.
Game session records, bet amounts, game outcomes, bonus usage history, win/loss records, and platform engagement patterns across casino, sportsbook, bingo, and fishing game categories.
IP addresses, device type and identifiers, browser type, operating system, session tokens, login timestamps, and geolocation data (at the country/region level for compliance purposes).
Records of live chat conversations, support tickets, and other communications with jiloko's customer service team, retained for quality assurance and dispute resolution purposes.
📌 jiloko does not collect sensitive personal information as defined under RA 10173 (e.g., health data, biometrics, religious beliefs, or criminal records) unless specifically required by PAGCOR regulations or AML legislation and only to the extent legally mandated.
jiloko collects personal data through the following means:
jiloko processes your personal data for the following specific purposes:
To create, maintain, and administer your jiloko account, including authentication, account recovery, profile updates, and account closure processing.
To verify your identity and confirm that you meet the minimum age requirement of 21 years as mandated by PAGCOR for all licensed online gaming participants in the Philippines. This is a legal obligation we cannot waive.
To process deposits in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, and card networks; to process withdrawals to your verified payment accounts; and to maintain complete transaction records for your account history and for regulatory reporting.
To fulfil jiloko's obligations under PAGCOR's licensing requirements, Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments, and other applicable Philippine gaming and financial regulations. This includes transaction monitoring, suspicious activity reporting to the AMLC, and PAGCOR compliance reporting.
To deliver gaming services, maintain game fairness, detect and prevent cheating, collusion, and bonus abuse, and to ensure the integrity of gaming outcomes and the jiloko platform.
To respond to your enquiries, resolve disputes, process complaints, and provide general account assistance through jiloko's 24/7 live support team.
To monitor gaming patterns for indicators of problem gambling, enforce deposit limits, self-exclusion periods, and other responsible gaming controls you have set, and to fulfil obligations under PAGCOR's responsible gaming requirements.
To send you information about jiloko bonuses, promotions, seasonal offers, and new game releases where you have given consent to receive such communications. You may withdraw marketing consent at any time through your account settings or by contacting support.
To detect, investigate, and prevent fraudulent activity, security breaches, unauthorised account access, and other activities harmful to jiloko, its players, or the integrity of the platform.
To analyse platform usage, player behaviour patterns (in aggregate), and performance metrics to improve jiloko's services, game selection, and user experience for Filipino players.
Under the Philippine Data Privacy Act of 2012, jiloko relies on the following legal bases for processing your personal data:
jiloko does not sell your personal data to third parties. We share personal data only in the following circumstances and with the following categories of recipients:
jiloko is legally required to share certain player data and transaction information with PAGCOR as part of its licensing compliance obligations. jiloko also shares suspicious transaction reports with the Anti-Money Laundering Council (AMLC) as required by RA 9160. jiloko cooperates with the National Privacy Commission (NPC) as required by RA 10173.
Transaction data is shared with payment processors including GCash (G-Xchange Inc.), PayMaya Philippines Inc., and partner banks (BPI, BDO, Metrobank) solely to the extent necessary to process your deposits and withdrawals in Philippine Peso.
Identity documents submitted for KYC are processed by jiloko's third-party identity verification service provider. These providers act as personal information processors under contract with jiloko and are bound by data protection obligations consistent with RA 10173.
Limited technical session data is shared with game software providers (including JILI, PG Soft, Pragmatic Play, and live studio providers) solely for the purpose of delivering game content and maintaining game integrity. These providers receive only the minimum data necessary for their services.
jiloko may disclose personal data to Philippine law enforcement authorities or courts where required by valid legal process, court order, or where jiloko is legally compelled to do so. Where legally permitted, jiloko will notify affected players of such disclosures.
✅ All third-party processors engaged by jiloko are bound by data processing agreements that require them to maintain security standards and data protection obligations consistent with RA 10173. jiloko does not transfer personal data outside the Philippines without ensuring adequate protection is in place.
jiloko retains personal data for the period necessary to fulfil the purposes described in this Policy, subject to the following retention guidelines:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification, unless further retention is required by law.
jiloko implements a layered approach to personal data security, employing both technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, loss, or destruction.
⚠️ While jiloko maintains robust security measures, no online system can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for promptly notifying jiloko of any suspected unauthorised access.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by jiloko:
To exercise any of these rights, please contact jiloko's Data Protection Officer using the contact details in Section 15. jiloko will respond to rights requests within fifteen (15) calendar days, or within the timeframe required by applicable NPC regulations for complex requests.
🔐 Identity verification will be required before processing any data subject rights request to ensure that personal data is only disclosed to or actioned for the verified account holder.
jiloko uses cookies and similar tracking technologies on jiloko.vip to improve platform functionality, user experience, and security. The following categories of cookies are used:
jiloko does not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use certain platform features, including account login and game access.
jiloko's services are strictly restricted to individuals aged 21 years and older, as required by PAGCOR for all licensed online gaming in the Philippines. jiloko does not knowingly collect, process, or retain personal data relating to individuals under 21 years of age.
Age verification is a mandatory component of jiloko's KYC process. Where jiloko discovers that personal data has been collected from an individual who is under 21, that data will be immediately deleted and the account permanently closed. The incident will be reported to PAGCOR as required by jiloko's licensing obligations.
Parents and guardians who believe that a minor has accessed jiloko.vip or provided personal data to jiloko should contact our Data Protection Officer immediately using the contact details in Section 15 so that the matter can be investigated and resolved without delay.
🔞 jiloko strictly enforces the 21+ age requirement through KYC identity verification. No gaming activity is possible without age verification. Underage gambling is illegal under Philippine law and jiloko's PAGCOR license conditions.
jiloko's platform may reference or interact with third-party services, including game software providers, payment processors, and customer support tools. These third parties operate under their own privacy policies and are not governed by this Policy except to the extent that they act as personal information processors under contract with jiloko as described in Section 7.
Game software providers such as JILI, PG Soft, and Pragmatic Play operate their game engines within the jiloko platform environment under service agreements. These providers receive technical session data necessary for game delivery. Their privacy practices are governed by their own policies and by the contractual obligations they have undertaken with jiloko.
Payment processors — including GCash (G-Xchange Inc.) and PayMaya (Maya Philippines Inc.) — process your financial transactions in accordance with their own privacy policies and the applicable terms of service you have agreed to with those providers. jiloko is not responsible for the privacy practices of payment processors beyond the contractual obligations they hold with jiloko.
jiloko may update this Privacy Policy periodically to reflect changes in our data processing practices, updates to Philippine law (including NPC regulations issued under RA 10173), changes to PAGCOR licensing requirements, or improvements to our data protection procedures.
Material changes to this Privacy Policy — meaning changes that substantially affect your rights or how jiloko uses your personal data — will be communicated to you via the registered mobile number or email address on your jiloko account at least seven (7) days before the changes take effect. The current version of this Policy, along with the "Last Updated" date, will always be available at jiloko.vip/privacy-policy.
Your continued use of jiloko's services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the updated terms, you must cease using the platform and may request account closure and data deletion in accordance with Section 10.
For all privacy-related enquiries, data subject rights requests, or to report a potential data breach, please contact jiloko's Data Protection Officer using the following details:
jiloko's DPO will acknowledge receipt of privacy requests within three (3) Philippine business days and will aim to resolve straightforward requests within fifteen (15) calendar days. Complex requests may require additional time; the DPO will communicate an estimated resolution timeline for such cases.
If you are not satisfied with jiloko's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC's official contact information and complaint procedures are available through the NPC's official Philippine government website.
✅ jiloko takes data privacy seriously as both a legal obligation and a responsibility to the Filipino players who trust us with their personal information. If you have questions about how your data is used, our DPO team is available to help.
Now that you know exactly how jiloko protects your personal data under Philippine law, you can play with full confidence. PAGCOR-licensed, RA 10173-compliant, and built for Filipino players. GCash, PayMaya, BPI, BDO — all in PHP. Must be 21+.
🔞 21+ only | ✅ PAGCOR-licensed | 🔐 RA 10173 compliant | 📱 GCash & PayMaya accepted